Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dario1250's avatar
Dario1250
Helpful | Level 5
3 years ago

After latest Dropbox update, documents on Mac are set to open with Dropbox by default

MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app.

 

The Dropbox app notified me of the new update — I installed and waited for everything to sync and index. Now everytime I try to open a file from Finder (tried with .png, .pdf, .ai, .jpg and several other random filetypes), the system attempts to open the file with Dropbox, and nothing happens (the file doesn't open in the application it's supposed to open in by default). I have to go to the "Open With" right-click menu and select the proper application by hand everytime, which is a tad annoying.

 

Screenshots of Dropbox appearing on top of the "Open With" menu below, both with an "online-only" and an "available offline" dowloaded file.

 

Thanks in advance,

D.

 

desktop
Dropbox Plus
Mac
Preview

38 Replies

Replies have been turned off for this discussion
Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Fildar42, sorry to hear you're having issues with this.

     

    May I ask if you've tried reinstalling the desktop app since you first noticed this?

     

    If you did and this persists, you can try getting in touch with our support team so that they can assist further with account and device specific information. 

     

    In any case, please keep us posted!

  • Fildar42's avatar
    Fildar42
    Explorer | Level 3
    3 years ago

    Hello, following your recommandation, I uninstalled Dropbox, restart and try to install it. Now, I can no longer start Dropbox. I have an error message 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you click on the blue hyperlink and forward us the whole error log from there Fildar42 ?

  • Fildar42's avatar
    Fildar42
    Explorer | Level 3
    3 years ago

    OK but it seems the file contains personnel data and don't want to share it on this thread. How can I transfer it privately?

  • Fildar42's avatar
    Fildar42
    Explorer | Level 3
    3 years ago

    I succeed to reinstall dropbox after deleting the ./.dropbox directory. I will see if the problem with the default app dropbox.app still exists

  • Fildar42's avatar
    Fildar42
    Explorer | Level 3
    3 years ago

    Hi, it seems the reinstallation fix the problem. I no longer have the dropbox.app as the default application to read XLS, DOC and PDF files. 

     

    Thanks for the help

     

    Regards

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No biggie Fildar42 - I'm just glad to hear it's sorted now.


    See you around the Community and take care! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!