An Issue With Hazel and Dropbox

Hey FarisNajem, thanks for joining our Community.

One of the expected changes, due to the change of the Dropbox folder location with the Dropbox for macOS app, is that files that were previously linked in some third-party applications will need to be linked again.

Can you try that and let us know if it helps?

Thanks!

Hi @Hannah,

Thank you for you response,

Actually, I tested new to make Hazel copy many kinds of files, stored in Dropbox folder, it work normally except Scrivener Project files. Hazel can't copy them any more.

Is there some thing I should to do?

Thank you so much.

Faris

Hey Faris, thanks for the update!

Have you tried reaching out to the Scrivener support team, to see if they have any info on this for you?

Hi Hannah,

Thank you again.

I already sent them a letter, waiting their response, and I'll let you know what's up.

Regards.

Faris 

Hi Hannah, 

Update:

I asked Hazel to provide me with a debugger report about this issue, and it indicates that the error message is "Resource deadlock avoided." This error seems to be related to Dropbox, suggesting that it's an issue on their end. Below is a piece of the report refers to that:

2023-07-27 15:53:59.644 hazelworker[818] DEBUG: Error cloning ~/Library/CloudStorage/Dropbox/Apps/Scrivener/000- The projects/PHD.scriv to ~/Documents/PHD.scriv: Resource deadlock avoided.

Regards.

Faris.

HI FarisNajem, thanks for the info. As this error isn't coming from the Dropbox app or service, there isn't much we can offer in order to troubleshoot this in more detail. 

I'd recommend checking with Hazel and Scrivener on what this message could mean.

Hi Jay ,

Thank you for your response.

I already extracted the meaning of the message from a reply I received from Paul Kim at Hazel and pasted it in my previous response. He mentioned, 'I see "Resource deadlock avoided" errors, which is something that you need to bring up with Dropbox as it’s an error on their end.' As for the Scrivener team, I am currently awaiting their response.

Regards.

Faris

Hi Hannah , Jay ,

Kindly, this is the answer of Scrivener team:

"This is an issue between Hazel, the cloud services you are using, and Mac OS. Scrivener uses the exact same project format and the exact same project saving mechanisms on both systems, so if it works on one it should work on both."

I hope to help me to resolve the problem.

Thank you so much.

Faris

Thanks for your patience. Could you try going into System Preferences > Privacy and Security > Full Disk Access and add Hazel onto that list to see if this helps?