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Marj5's avatar
Marj5
Explorer | Level 3
2 years ago

App won't let me use without upgrading, it thinks I have more than 3 devices.

I reset my computer.  When I tried to download the app, it prompted me to buy the upgrade.  It thinks this is now a 3rd device.  Now what can I do besides paying for the upgrade?

desktop
FAQ
Install
Setting up the apps

14 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Marj5 wrote:

    What it shows in "exit the application" is not the choices I get.  I can only pin or unpin it.

    You're clicking the wrong icon. You need to right-click on the icon in your system tray on the bottom-right corner of the screen (near the clock). It's separate from the icon on your task bar.

  • Marj5's avatar
    Marj5
    Explorer | Level 3
    2 years ago

    Got it to download, but now it just won't open.  Talking to Megan about it.  

  • Marj5's avatar
    Marj5
    Explorer | Level 3
    2 years ago

    There's no dropbox icon near the clock.  The arrow up doesn't have it in there, either.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Marj5, you mentioned that the app was downloaded. 

     

    Just to make sure we're on the same page here: have you managed to install it too? 

     

    I'm just clarifying, because it's rather odd that you don't have the icon next to your WiFi on your menu/task bar. Have you tried the offline installer too? 

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