Blue Screen of Death on Win10

Hi there,

Same problem as everyone here, I am working in a 20 000 employee companies, official guidelines is then to remove the dropbox.

Any you can do to help ? 

Thanks

Hey BenB2, thanks for reaching out to us here!

I'd be more than happy to investigate this in a little more detail with you, so I've reached out to the email linked with your Community profile.

When you have a moment, please check your inbox for my message and we can take it from there.

Thanks!

Just checking in again...has this problem been fixed yet? 

Or is there anyway to link a windows folder on a corporate computer to sync to Dropbox through the web app, rather than having to install the desktop app (which is causing the blue screen issues)?

Thanks in advance.

The Web app works but I'm not aware on how to sync automatically witm my computer, I can try and let you know. I don' t dare to reinstall dropbox, also since few months back our admin rights on the computer has been removed. So to be admin I need to make a request and it will last for 4 hours only, at the end of teh 4 hours a log off is forced and admin rights are removed. In this scenario I think Dropbox developers must find a way to allow the app to work without admin rights for teh syncing part. I also have Google sync and it doesn't cause blue screen but it doesn't work either. We part works. So again may be you can think of an nice intephace on teh web that can allow to work with files easily.

I have the same issue. On startup of my computer the dropbox is last to launch and after the app starts on my windows  PC I get the same BSOD... I had to disable dropbox to get my computer running again.

Steps I have taken so far:

-Uninstalled Dropbox

-ReInstalled in Same location

-BSOD

-Uninstalled Dropbox

-ReInstalled moved Dropbx to another folder

-Dropbox works for a few days then BSOD again with same error code.

Hey peeps, thanks for your ongoing updates here!

I don't have any updates to share on this just yet, we'll make sure to let you all know here as soon as we have some news.

Susanre, I noticed that you have been in contact with one of our specialists through email. I can see that they replied to you asking for some additional info, did you receive this email?

Since you're still having this issue, our specialists are the best point of contact for you for further investigation and troubleshooting. Would you be able to reply to them via email?

Also, I'd just like to mention that currently only the desktop app would offer the ability to sync to a local folder I'm afraid, so unfortunately I don't have anything to offer on this.

carandswe, I can also see that we reached out to you to do a little investigation but it looks like the last communication was from my colleague. Did you receive their message?

If you did, could you get back to them with the additional info they requested to allow us to look into this further?

ScubaStephen, thanks for joining us here! Would you mind just letting me know if you happen to have Symantec installed on your computer too? If so, what version?

Please don't hesitate to get back to us here with any questions.

Thanks for all your time and patience!

@Daphne Yes looks like I also have it: 15.0.112.1006

Per: https://support.symantec.com/us/en/article.tech220228.html

Hello, I'm currently having this issue as well. I have Symantec version 15.0.112.1006.

What if your issue is with a antivirus that isnt symantec? (McAaffe here)