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Cyber2022's avatar
Cyber2022
New member | Level 2
4 years ago
Solved

cannot click dropbox icon on taskbar

Since updating to latest Window 11 (version:  22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click.

I tried unstall & re-install the desktop app but it still cannot click.

Show as below screenshot.

 

desktop
Dropbox Plus
Error Messages
windows
  • danchitnis's avatar
    danchitnis
    3 years ago

    The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.

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  • Tiffanycrea's avatar
    Tiffanycrea
    Helpful | Level 6
    4 years ago
    Redownload the 159.4 version and the taskbar icon still shows no reaction, no matter how I click or touch the icon
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks Tiffany! Since there's a new version of the app out now, can you please try that and let me know if there's a difference?

  • Lj_'s avatar
    Lj_
    New member | Level 2
    4 years ago

    hello, no difference on Dropbox 160.4.4696.

     

    -Lj

  • crisorlandobr's avatar
    crisorlandobr
    Explorer | Level 4
    4 years ago

    Same issue here 


    Windows 11 insider 22H2

     

    Beta and stable version icon does not work at all

     

  • Tiffanycrea's avatar
    Tiffanycrea
    Helpful | Level 6
    4 years ago
    I also joined the windows insider program and have automatic updates activated. I don't see the conflict since the menu icon of One Drive can be opened.
  • Rockl's avatar
    Rockl
    Explorer | Level 4
    4 years ago

    Same issue here.  I tried turning off beta releases with no change to the problem as well.  I am running Windows Insider Beta channel version of Windows.

  • William Carr's avatar
    William Carr
    Helpful | Level 6
    4 years ago

    I am having the same problem.  My laptop is running 25231.1000 dev channel and my desktop just started the same problem, it is on beta channel running 22623.875.  I have also reinstalled both stable versions and beta versions of dropbox and no fix.

  • David M.293's avatar
    David M.293
    Explorer | Level 4
    4 years ago

    I am running the latest insider build of Windows 11 and Drobox version 159.4.5870.  I am having the same problem.  Files are syncing in the background.  But neither left or right clicking the icon in the system tray will work to bring up the settings.

  • JohnnyB4's avatar
    JohnnyB4
    New member | Level 2
    4 years ago

    Hi,

     

    I have the same problem. Whenever I open the Dropbox app it takes me to my Dropbox folder in explorer. I'm no able to access the app itself with preferences. I just installed the newest version, but no result.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    HI everyone, do you happen to have any second monitors attached to your devices, or any custom resolution or DPI settings on your devices?

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