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gabriel_nemeth
5 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
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- Mauro BZ5 years agoHelpful | Level 5
Dopo che l'app Dropbox ( in Windows 10 ) si è aggiornata automaticamente all'ultima versione 111.4.472, viene visualizzato il messaggio "Impossibile stabilire una connessione sicura".
Ho controllato la data sul mio PC e gli altri dispositivi ed è corretta. Ho controllato le mie porte. Va tutto bene. Ho disattivato l'impostazione del proxy all'interno dell'app ma resta il messaggio di errore.
L'unica soluzione è tornare alla versione precedente, ma se lo faccio, l'app si aggiornerà da sola, quindi si torna al punto da capo.
Quando sarà risolto il bug ?
E' possibile disattivare gli aggiornamenti automatici ?
- Betty_boop455 years agoExplorer | Level 4
Just did Walter's 'step through' guide on page 23...IT'S WORKED!!!!
- ingranite5 years agoNew member | Level 2
I followed the steps and now is working fine, thank you!
- ReneMo5 years agoExplorer | Level 4
It works, but why does the issue suddenly occur with a Dropbox update?
- anonymous5 years ago
This worked for me.
- Alancz5 years agoExplorer | Level 3
There was a problem: Failed to establish secure connection
although the system time is correct. it came up a few days ago and before that everything worked fine. Operating system Windows 10.Dropbox 111.4.472 version
- Daphne5 years ago
Dropbox Community Moderator
Thanks for all your updates here everyone!
If you haven't seen the earlier suggestions here, please try installing the beta version of the desktop app from here.
If you're still getting this error with the beta version of the app, and you're running ESET on your computer too, please check out Walter's post here.
Let me know if you have any trouble with this!
- Mauro BZ5 years agoHelpful | Level 5
Ho lo stesso problema. Segnalato anche io nella Community.
Team Dropbox, please resolve.
- US85 years agoHelpful | Level 5
Hi,
After update to ver. 111 I have this error :
Can't establish secure connection. Make Sure the Date and Time of Your Computer Are Set Correctly.
I tried almost everything:
No proxy
Disable my eset and allow ports.
Checked and updateing my date and time even from microsoft servers (win 7.) and in Dropbox settings same time zone
One thing did the job "for now" is to install old ver. 100 from July. But it seems to update automatically.
Can Dropbox supoort please fix the problem with all new ver. ?
Thanks - hugoortega5 years agoNew member | Level 2
I have the same problem since the last update to 11.4.472. from what we are seeing we are thousands of users with the same problem. Will they provide a solution?
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