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sepide's avatar
sepide
New member | Level 2
3 years ago
Solved

Cannot log in to Dropbox anymore

Hi there,   Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
account access
desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    3 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

Colin C.16's avatar
Colin C.16
Helpful | Level 5
3 years ago

Now I am home I'm no wiser. I have tried an alternative email to log in and still get no email for a p/w reset. FWIIW my phone show my log in email to be the one I had been trying.

On my Mac I can open the Dropbox folder in Finder but items I added from iOS while away do not appear.

I am still signed in on my phone but when I tried the password associated with the account on my phone it said it did not recognise the email address it was already showing and/or the p/w that I could reveal. I also know the email is correct as if I try to set up a new account with it I am told it is already taken. no-reply@dropbox.com is in my Contacts.

I used the option in iOS to add Dropbox to a computer and re-installed but it make no difference. The menu bar icon remains greyed out and when I click on it it says endlessly 'Waiting to be linked to a Dropbox account'.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Colin C.16, have you ensured that you've not connected more than 3 devices to your account, if you're on the Basic plan as you might be hitting your device limit?

 

If that's  not the case, you can try installing the desktop app anew from this page directly. 

 

You can also temporarily disable any antivirus or firewalls you might have running on your computer.

  • Colin C.16's avatar
    Colin C.16
    Helpful | Level 5
    3 years ago

    Thanks Walter, but that's the version I re-installed just before my last post, and it just gives me the same flat refusal to log in.

    I have just three devices using Dropbox, the two iOS ones are fine, my Mac has not logged in since my mechanical drive was replaced by an SSD. No other logins were impaired.

    Why would AV be a problem? The issue is that Dropbox won't send me a p/w reset to my registered email …

    It would be much easier for me to move everything to iCloud Drive as I have plenty of space, but I have one app that only allows Dropbox for cloud storage.

    Desperately, Colin

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