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sepide's avatar
sepide
New member | Level 2
3 years ago
Solved

Cannot log in to Dropbox anymore

Hi there,   Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
account access
desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    3 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

Colin C.16's avatar
Colin C.16
Helpful | Level 5
3 years ago

I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].

I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,

I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.

If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.

Hope you guys can help, CC

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Colin C.16, is your email on a public email provider, or a private business domain?

  • Colin C.16's avatar
    Colin C.16
    Helpful | Level 5
    3 years ago

    It's a private domain, Jay, but aliases to gmail. Cheers, Colin

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Are you certain that the alias is working correctly, and that no emails are being automatically filtered out by the private domain handler?

      • Colin C.16's avatar
        Colin C.16
        Helpful | Level 5
        3 years ago

        It's an idea. It has happened in the past, but very rarely and I'm not aware of it happening consistently.

        I assume there is no way to test this by changing my email address unless I can log in first, which clearly I can't … Or for that matter of a human sending a p/w change link.

        I'd like just to abandon Dropbox as I have plenty of iCloud space, but one app I have uses it and of course the Mac version of it can't update.

        Cheers, CC

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