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Forum Discussion

sepide's avatar
sepide
New member | Level 2
3 years ago
Solved

Cannot log in to Dropbox anymore

Hi there,   Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
account access
desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    3 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you certain that the alias is working correctly, and that no emails are being automatically filtered out by the private domain handler?

Colin C.16's avatar
Colin C.16
Helpful | Level 5
3 years ago

It's an idea. It has happened in the past, but very rarely and I'm not aware of it happening consistently.

I assume there is no way to test this by changing my email address unless I can log in first, which clearly I can't … Or for that matter of a human sending a p/w change link.

I'd like just to abandon Dropbox as I have plenty of iCloud space, but one app I have uses it and of course the Mac version of it can't update.

Cheers, CC

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. In order to look into this matter further, can we contact you at the email address associated with your forum profile?

    • Colin C.16's avatar
      Colin C.16
      Helpful | Level 5
      3 years ago

      Yes please!

      Another oddity is that though Dropbox is functioning fine on my iOS devices when I tried to reply to you on www.dropboxforum.com from my phone last night it wanted a p/w, but I'm sure it is the same as for Dropbox for me. The forum seems not to ask me for a p/w on my Mac … CC

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Colin C.16, I just sent you an email, I'll see you there! 

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