Cannot start Dropbox app on Macbook

Hello Megan,

I seem to have a similar problem – I've, too, made sure that everything is up to date and get a similar error message (see below). What's more, ever since the update to a previous newer version, I've had problems saving files. Not sure if that's connected. Could you give me an email address I can write to about this? Thank you in advance!

Lukas

bn.BUILD_KEY: Dropbox

bn.VERSION: 172.4.7555

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 96101d10-7f07-5656-9e68-35b60403a62e

pid: 2076

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='lukas', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Lukas ***', pw_dir='/Users/lukas', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='lukas', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Lukas ****', pw_dir='/Users/lukas', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'lukas', '_serialnumberd'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'lukas', '_serialnumberd'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/lukas'

appdata: '/Users/lukas/.dropbox/**'

         real_path='/Users/***/.dropbox/***'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'

              real_path='/Users/****/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/vs/70p0_1zd4vlf65ms0d8_7vvr0000gn/T'

         real_path='/private/var/folders/vs/70p0_1zd4vlf65ms0d8_7vvr0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account

  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account

  File "dropbox/foundation/futures/basic.pyc", line 857, in result

  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "A provider with ID com.getdropbox.dropbox.fileprovider was found, but is in the process of being invalidated. Retry later." UserInfo={NSDebugDescription=A provider with ID com.getdropbox.dropbox.fileprovider was found, but is in the process of being invalidated. Retry later., NSLocalizedDescription=The application cannot be used right now.}

Hi klauswieselmann, welcome to our Community! 

Have you tried these steps, by any chance ever since you started receiving the error with Dropbox? You also mentioned you had issues saving files, could you let me know more about this? 

What steps did you follow, and did you get any specific errors? 

Keep me posted!

Hi

I have tried all the steps mentioned in this post, still can't get dropbox app to work. Any new solution?

Thank you