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emilialiu's avatar
emilialiu
Helpful | Level 5
3 years ago
Solved

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...
desktop
Error Messages
Install
Mac
  • emilialiu's avatar
    emilialiu
    3 years ago
    It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi klauswieselmann, welcome to our Community! 

 

Have you tried these steps, by any chance ever since you started receiving the error with Dropbox? You also mentioned you had issues saving files, could you let me know more about this? 

 

What steps did you follow, and did you get any specific errors? 

 

Keep me posted!

LuckyE's avatar
LuckyE
New member | Level 2
3 years ago

Hi

I have tried all the steps mentioned in this post, still can't get dropbox app to work. Any new solution?

Thank you

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