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emilialiu's avatar
emilialiu
Helpful | Level 5
3 years ago
Solved

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...
desktop
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Mac
  • emilialiu's avatar
    emilialiu
    3 years ago
    It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey al f., sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Dech's avatar
Dech
Helpful | Level 5
3 years ago

have the same problem after running the update my Dropbox will not start... Exactly the same error.. I had to delete my Dropbox as it got stuck in Sync. After reloading the error happened...

problem is: it loads into applications, Its should load into the CloudStorage folder

I.E error- cannot find the folder..

 

dropbox_path: '/Users/alfriede/Library/CloudStorage/Dropbox'
              real_path='/Users/alfriede/Library/CloudStorage/Dropbox'
                    not found.....................................
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Dech, sorry to hear about this.

     

    Can you confirm that you've already tried these steps and you rebooted your computer?

  • Dech's avatar
    Dech
    Helpful | Level 5
    3 years ago
    Hi Walter

    I managed to fix my DB. I reloaded my Mac to Ventura 13.3, added DB app, which added the app into the application folder, then updated to 13.3.1. I then updated my DB which put my DB folder into the cloud storage folder. Then it all started to work.. thank you for your reply…
  • al f.'s avatar
    al f.
    Explorer | Level 4
    3 years ago

    I'm on a MBP Mid-2015 so I cannot update to MacOS 13 vs stuck at 12, so glad you fixed your issue but I've tried doing all of that 3 or 4 times already to no avail and had to end up resorting to using Maestrel [which works perfectly like DB used to] as a stop gap until this insanity is fixed! 

     

    Cheers

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi al f., I just sent you an email. 

     

    Reply back to me, and we'll take it from there. Cheers!

  • al f.'s avatar
    al f.
    Explorer | Level 4
    3 years ago

    Hi Megan, I'll get to that email ASAP this weekend to try to fix my DB issue once and for all. 

     

    Thx

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