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Solved
Cannot start Dropbox app on Macbook
Hi,
I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.
And the error file:
bn.BUILD...
- It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Correct, and keep in mind this was all working until the 12.6.5 update or perhaps the update just before it. I'm also a pro IT and Apple Tech for 25 years so I'm not someone who doesn't know how to troubleshoot issues like this to the point where if I can't figure it out and have to post on here, it's a big deal for me!
Here's my error upon timing out -
bn.BUILD_KEY: Dropbox
bn.VERSION: 173.4.6706
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 0bdce52f-177b-550d-9a86-655ab452bb5f
pid: 6524
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='alfriede', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='alfriede', pw_dir='/Users/alfriede', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='alfriede', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='alfriede', pw_dir='/Users/alfriede', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alfriede', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alfriede', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/alfriede'
appdata: '/Users/alfriede/.dropbox/instance6'
real_path='/Users/alfriede/.dropbox/instance6'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/alfriede/Library/CloudStorage/Dropbox'
real_path='/Users/alfriede/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/13/65c95p2d44j4f2qjsfhk0fyc0000gn/T'
real_path='/private/var/folders/13/65c95p2d44j4f2qjsfhk0fyc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5253, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/d56282a6-3c82-4a57-bf23-3abc212d1d2b." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/d56282a6-3c82-4a57-bf23-3abc212d1d2b.}
