Can't access system tray preferences menu Windows 10

Thanks for pinging me back here michaelytt! It looks like you’re referring to the admin privileges required to run Dropbox with full functionality on your computer, which is different than the role assigned if you’re working on a team account. While I’ve already sent you a brief message back regarding your initial inquiry, I’d happily explore whether installing our application with admin rights does the trick for you to get to the Preferences menu.

Once you get back in touch with me, we can discuss it in more detail Michael!

Hi Jane,

can you send me the info too?  my windows 10 doesnt allow it either.

thanks

I was never able to run DropBox as an administrator. Finally, with help on the phone, I deleted everything, all the folders, uninstalled DropBox and installed it again and let all the folders load from the cloud. I then had multiple sets of files in a couple of locations but I gradually deleted them until only one remained.

i can get it to work just fine if I just open the app in the task bar or go online.  what i am trying to do is to get it to show up in the options of where to save when i open a document.  one drive shows up and other options but not drop box.

I am afraid that the way I got all my folders to show up was to delete everything from my computer, uninstall the program, reinstall DropBox, and let it all load again.

thats the root of the problem.  i have no ability to right click for the prefrence menue from the dropbox icon on the task tray, so I cant make office a "place"

For whatever reason, I now have full funcionality of the DropBx icon in the task tray. After the right click, one selects the star icon in the upper right hand corner, and preferences is an option down the list.

i have no star in the corner when I right click in the tray.

i can see a gear box and a star if I actually open the app.  no where on any othese though is the option to make a "place"