Forum Discussion

awijas's avatar
awijas
New member | Level 1
11 months ago
Solved

Can't log in on Windows app after updating to v217

When I try to log in from the app, it opens Chrome, goes through several weird screens not related to logging in at all, then goes back to the app, shows this https://i.imgur.com/09NwVfY.png screen for some time, then the app crashes. I tried ~10 times...

account access
desktop
windows
  • awijas's avatar
    awijas
    11 months ago

    Early access was off, but v217 was installed by winget:

    winget upgrade --id "Dropbox.Dropbox" --source winget
Found Dropbox [Dropbox.Dropbox] Version 217.3.4243

    I managed to make it work again, but only after fully uninstalling and cleaning Registry per https://help.dropbox.com/installs/advanced-reinstall and then installing v216 manually.

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for bringing this to our attention, awijas.

    Can you please attach your screenshot to your next reply from the camera icon under the reply box?

    Also, you mentioned that this started happening after updating to v217, so it seems that you're using the beta version of the app.

    Can you switch to the stable version, to see if that helps?

    You can do so, by turning off "early releases'" in your account settings and then simply reinstalling the app.

    Keep me posted with the results.

  • awijas's avatar
    awijas
    New member | Level 1
    11 months ago

    Early access was off, but v217 was installed by winget:

    winget upgrade --id "Dropbox.Dropbox" --source winget
Found Dropbox [Dropbox.Dropbox] Version 217.3.4243

    I managed to make it work again, but only after fully uninstalling and cleaning Registry per https://help.dropbox.com/installs/advanced-reinstall and then installing v216 manually.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi awijas , and welcome to the Dropbox Community 😊. I’m so glad to hear that you’ve got Dropbox working efficiently on your device again.  Thank you for taking the time to update us on how you resolved your issue, it’s members like you who make this Community so vibrant.

    I’d also love to hear how you’re using Dropbox in your workflow if you’re open to sharing. 💡 It’s always inspiring to see the creative ways our members use Dropbox, whether it’s for collaboration, organization, or something unique.

    Sharing your experience can spark ideas for us to offer you helpful tips and even provide valuable insights for our team.

    Looking forward to hearing your story 😊

    T 😺 (Dropbox Community Manager)

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