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Solved
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.
"sign-in failed. Unknown error, please contact Dropbox customer support"
I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.
Reinstalled twiced but get the same message each time.
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
35 Replies
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- Lusil
Dropbox Staff
Thanks for giving that a try nonetheless.
Could you also make sure that you meet the minimum requirements to install and run the mobile app?
Also, have a look at your Support options for contacting out team. I am having issues with logging into my app on Android.
I have tried using the right password. Reset twice, uninstalled, restart phone and still can't log in.
I can log in to the web version using the same credentials though.
I can't even get proper support with Dropbox. It's like a maze trying to find ways to contact support - Misleading to use contact support link when we can't reach or get any support. Very bad user experience.
Thanks.
- Walter
Dropbox Community Moderator
Hey drkh, sorry to hear about this.
Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps?
If so, note that there's a device limit you might be hitting.
Could you check your connected devices and let me know if that's the case?
HI,
I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.
And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?
Thanks in advance!
- Mark
Super User II
What OS is the device using and version?
Android 9
Phone is HTC U11
- Mark
So that should cover it 🙂
Are you using an up to date version of the app?
Yes, ofcourse. first thing I check all the time and even today.
anyone?
- Megan
Hi Unstable_rat, sorry to hear about that!
You can sign into your account using our website, right?
Can you also send me a screenshot of the error message you get on your end, when trying to log-in using the mobile app?
Keep me posted!
