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Solved
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.
"sign-in failed. Unknown error, please contact Dropbox customer support"
I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.
Reinstalled twiced but get the same message each time.
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
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Yes I can use the website aswell as the windows app which makes dropbox appear on my computer like regular files.
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- Nancy
Dropbox Community Moderator
Sorry for jumping in, too, Unstable_rat.
If you go back to the login page of the mobile app, are you seeing another option saying āHaving trouble signing inā?
If you are, please click there and then, select the option āEmail me a sign-in linkā. If you have direct access to the email address thatās linked to your Dropbox account, you should receive a sign-in link there, which should allow you to log in to the app automatically by clicking on it.
Can you please give that a go and let me know if it works?
Again, I've tried that many times too, even with 2fa disabled to make I'd be pushed immeditaly to my files. But the outcome after clicking the link was the same error.
- Jay
Hi Unstable_rat, could you try resetting your password and then attempt to login again on your mobile device?
- Did that mutilpe times as well, no solution.
- Rich
Super User II
Unstable_rat wrote:
Did that mutilpe times as well, no solution.If you haven't exceeded your device limit (three), try to uninstall and reinstall the Dropbox app. Restart your phone in between the uninstall and reinstall.
Did that, cleared all data after removing the app and restarted, reinstalled, and still the same.
- Jay
In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
In case you are dropbox support, yes it is.
- Nancy
Hi again, Unstable_rat. Iāve just logged you a ticket, so please reply back to it, when possible, and weāll investigate this further.
Thanks!
