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Solved
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.
"sign-in failed. Unknown error, please contact Dropbox customer support"
I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.
Reinstalled twiced but get the same message each time.
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
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Sign-In Failed. Sorry and error has occurred. Please try again later. Have reinstalled, rebooted, etc as suggested here, brand new S22.
- Nancy
Dropbox Community Moderator
Hi Dontee332, sorry to hear you’re having the same issue.
Are you able to sign in normally on the Dropbox website?
Besides that, can you please click on the “Having trouble signing in” option on the login page of your mobile app and then, hit the “Email me a sign-in link” button from the menu?
Are you able to log in this way?
Neither worked, I had to first remove MFA.... terrible UI messaging
- Nancy
Just to clarify, are you still facing the same issue?
If yes, can you please try and sign in to your Dropbox account via www.dropbox.com? I’d like us to isolate this more and see what may be happening.
"Fixed" by removing MFA, logging into the new device and then re-enabling MFA. Trial and error. Whoever programmed that generic message should be fired.
