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Forum Discussion
Can't update to File Provider on Mac OS: some file types not supported.
I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers. I'm trying to figure out why it works on some computers and not others.
The message says:
Following the "Learn more" link leads me to an article that points out that Photos libraries, Final Cut projects and Logic Pro projects can't be synced with File Provider.
But, I don't think I have any of those. The closest I come is a directory named "Photos" but it is not a Photos Library.
Also, that directory appears on other computers with very similar specs (OS, architecture) to the machine in question. But, those computers use File Provider just fine.
Any hints? How can I determine which files it is complaining about?
14 Replies
- Nancy
Dropbox Community Moderator
Thanks for clarifying, Max. Can I log a ticket for you as well, and look into this further?
That would be great, thank you.
So I have the same issue and am getting the "You are not eligible for the new Dropbox for macOS on File Provider at this time" message.
I just was on chat and the gentleman on the chat box said "Unfortunately, that update is provided to your device when it is eligible. When your device is deemed eligible via Apple's eligibility and priority system, your receive a notification allow you to update."
After I asked for some clarification he said this update is issued by Apple who developed this update and that Apple "has it's own priority and eligibility system according to Apple devices." He then pointed me to Apple's customer service.
Is this truly an update coming from Apple? That makes zero sense to me.
