Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Can't update to File Provider on Mac OS: some file types not supported.
I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers. I'm trying to figure out why it works on some computers and not others.
The message says:
Following the "Learn more" link leads me to an article that points out that Photos libraries, Final Cut projects and Logic Pro projects can't be synced with File Provider.
But, I don't think I have any of those. The closest I come is a directory named "Photos" but it is not a Photos Library.
Also, that directory appears on other computers with very similar specs (OS, architecture) to the machine in question. But, those computers use File Provider just fine.
Any hints? How can I determine which files it is complaining about?
14 Replies
Thanks, @Jay!
I’m using Dropbox v197.4.7571 and macOS Sonoma 14.4.1
- Hannah
Dropbox Community Moderator
Thanks Bill!
If the Dropbox folder on this computer is in the default location, can we send you an email, so we can take a closer look?
Hi,
I've got the exact same issue: I cannot upgrade to File Provider.
I use Dropbox V197.4.7629 in ~/Dropbox on macOS Sonoma 14.4.1. I don't have Final Cut or Logic Pro projects and the Photos app does not save into the Dropbox folder.
Can you please give assistance to solve the problem.
All files are up to date, with no reported sync issues. All folders are synced, i.e. no selective sync is used; however, some files are synced online-only.
