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don2d23's avatar
don2d23
Helpful | Level 5
8 years ago
Solved

Context Menu Not Appearing

The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1
desktop
Setting up the apps
windows
  • Lusil's avatar
    Lusil
    8 years ago
    Hi don2d23 thanks for the detailed response on this. 
     
    Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? 
     
    Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick. 
     
    Let me know of any update on the matter! :slight_smile:
  • Lusil's avatar
    Lusil
    8 years ago
    Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!
     
    In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
     
    Cheers! :grin:
don2d23's avatar
don2d23
Helpful | Level 5
8 years ago

I really do appreciate you taking the time to help with this, Lusil.

In this case, I follow the steps until I get to the points that confuse me ... first of all I don't get #3 (scroll to the right for complete command line). I'm not an expert at Regedit, but I don't see any scroller.

I double checked to assure I'm in the correct registry key path. I've edited the Registry before, but this one is blazing new territory for me.

I've included a screen shot of the Regedit window. Maybe I'm missing a step or not doing something correctly.

Can you take a look at this and let me know if this is what I'm supposed to see?

If this is the complete list of what's supposed to be in my context menu when I right click a file, then either I'm in the wrong part of Regedit or I'm missing quite a few of the items that should be there.

Otherwise, it looks to me that Dropbox is there multiple times and certainly within the first 15 positions, but then again I don't know if I'm even looking at the right thing here.

 

don2d23's avatar
don2d23
Helpful | Level 5
8 years ago

Another quick thought: Could Dropbox have a known conflict with another program that might be corrupting the context menu? For instance, I subscribe to the Adobe suite of software and they are constantly revising and changing their programs and this requires intermittant re-installs and updates. I'm not pointing the finger here, because I think Adobe software is top notch. But it could be any number of programs that might have a problem with Dropbox or vice versa. Is this a possibility?

Here's another screen shot of my "right click" list in case it helps:

 

Again: some of these items I did not see in that Regedit session, so it makes me feel I wasn't editing the registry quite right.

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