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don2d23's avatar
don2d23
Helpful | Level 5
8 years ago
Solved

Context Menu Not Appearing

The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1
desktop
Setting up the apps
windows
  • Lusil's avatar
    Lusil
    8 years ago
    Hi don2d23 thanks for the detailed response on this. 
     
    Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? 
     
    Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick. 
     
    Let me know of any update on the matter! :slight_smile:
  • Lusil's avatar
    Lusil
    8 years ago
    Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!
     
    In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
     
    Cheers! :grin:
ndcast's avatar
ndcast
New member | Level 2
7 years ago
Hello, why don't you give the solution in here so everyone who has this problem can fix it? Best regards,
don2d23's avatar
don2d23
Helpful | Level 5
7 years ago

Hello ndcast ... There was no actual "fix" in my case: During the private email session that the DropBox rep initiated, I experienced the misforunate failure of my hard drive. I had to purchase a new PC at that time. What actually fixed the problem was a pristine installation of the DropBox app on my new computer. I have not had any Dropbox problems since.

Perhaps it could've been the corrupt hard drive that was the cause of the DropBox app problem. (?)

I'm just an end-user and not a DropBox expert, but I do believe I had too many items in my Context Menu from many other apps. What might help is uninstalling all of those apps that apply a menu item there, then reinstalling them with DropBox as your final install.

One crucial detail that might be important: my old computer was running Windows 8.1 and the new PC is Windows 10. Again: no problems so far. Could that be an issue? Who knows. Good luck.

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