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"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the error "Couldn't complete sign in. Please try again. " I have uninstalled Dropbox and reinstalled several times, and it gives me the same error. I'm able to use my phone app just fine, just not on the PC.
I have paused Carbonite as well as Norton but that doesn't seem to help either. I don't have Bitdefender or anything else loaded.
Can anyone help? I'm about to chuck the computer out the window and retire!
Hi Jay and Megan,
I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked. I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit. Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong. If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer. Thank you for your help, it's very much appreciated! Nancy
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- Hannah
Dropbox Community Moderator
Hi again, Adropped.
Are you currently on a Basic free account?
Since there's a limit of 3 connected devices for free accounts, I think Nancy wanted to check whether you already have 3 or more devices connected, which wouldn't allow you to connect this one.
If that's not the case, can you try an advanced reinstall and simply allow the latest stable version of the app to install and see if that helps?
I'm also assuming all security apps like antivirus, VPN, firewalls etc. are temporarily turned off, to ensure they're not blocking the Dropbox app.
Had this error on a clients PC "Couldn't complete sign in. Please try again" after re-installing the Dropbox app and attempting to sign-in. Turns out he had installed an additional web browser by accident and it had changed his default in Windows. Changed the default browser back and this time the sign-in launched Edge and he was able to sign-in and sync up Dropbox.
It worked for me!
Thx!
