Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago
Solved

Couldn't start Dropbox - permissions error - Windows 10 update created user.000 folder

Couldn't start dropbox.

This is usually because of a permissions error. 

Recent Windows 10 update renamed C:/Users/Chris to C:/Users/Chris.000 and created empty C:/Users/Chris. 

Dropbox is looking for C:/Users/Chris/Dropbox which does not exist. Do I need to do an advanced reinstall? 

Log file extract:

cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\WINDOWS\\system32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Chris\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Chris\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\Chris\\Dropbox'
real_path='C:\\Users\\Chris\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
real_path='C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0

desktop
Error Messages
Setting up the apps
  • ChrisJS's avatar
    ChrisJS
    7 years ago

    Hi 

    Another reboot and the test file has appeared on my PC

    Thanks for your help

    Chris

14 Replies

Replies have been turned off for this discussion
Show More
  • stagdancer's avatar
    stagdancer
    Explorer | Level 3
    7 years ago

    I did not attach it.  I copied and pasted it right in my reply. Is there some reason you cannot see it?

  • stagdancer's avatar
    stagdancer
    Explorer | Level 3
    7 years ago

    And I don't know why it says resolved!  Booting does nothing to correct anythingf.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for getting back to me, stagdancer. 

    This thread is marked as solved as the original poster's concern was resolved, in this case, with a reboot. 

    I understand that a reboot isn't the solution to the behavior you're experiencing and, to have a better look into it, I'd recommend moving this discussion to email.

    I was able to locate your support request from my end that you have with a member of my team. I've made sure to pass your comments along to them and they'll get back to you as soon as they have more info on the matter. 

    Let me know of any updates!

  • ChrisJS's avatar
    ChrisJS
    Helpful | Level 6
    7 years ago

    My original problem was solved by uninstalling Dropbox reinstalling it and following this a reboot sorted out a further issue.

    The Windows update creating Chris.000 produced a number of problems for me of which this was one.

    Chris

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!