Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

DB231113's avatar
DB231113
Helpful | Level 6
4 months ago
Solved

Couldn't start Dropbox due to a permission error. What can I do?

My Win 11 Dropbox client suddenly stopped working and I'm now receiving a permission error. I attempted a re-installation but still get the exact same error.  Any suggestions on how this can be fix...
desktop
Error Messages
Install
windows
  • DB231113's avatar
    DB231113
    4 months ago

    Turns out my dropbox files folder on the D Drive had somehow had the "Hidden" folder attribute applied. This was stopping dropbox from accessing this location on startup. 
    Correcting this attribute resolved the issue.  

DB231113's avatar
DB231113
Helpful | Level 6
4 months ago

Turns out my dropbox files folder on the D Drive had somehow had the "Hidden" folder attribute applied. This was stopping dropbox from accessing this location on startup. 
Correcting this attribute resolved the issue.  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Awesome news DB231113! 😇

Thanks for the heads up. Wishing you a great week ahead, and don't hesitate to reach out if you need anything else. 👩‍💻

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions