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Forum Discussion

Vick's avatar
Vick
New member | Level 2
11 months ago
Solved

Double-click on the Dropbox icon opens the Dropbox folder with ALT enabled

Since days ago I have an strange behavior: If I double click the dropbox try icon (Windows 10) the dropbox folder opens maximized, this is the normal behavior, but some days ago this changed: now t...
desktop
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  • AbhishekDBX's avatar
    AbhishekDBX
    10 months ago

    Hey folks, I'm on the engineering team. Thanks for flagging this and sorry for the inconvenience. Confirming that this is a bug we rolled out accidentally, and we're looking to fix it soon. We expect this to be fixed in a future update that will get rolled out in about 2-3 weeks.

    In the meanwhile, as a workaround, pressing the Alt key should get you back to regular state. Thank you

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Vick, thanks for your post.

Would you mind sending us some screenshots of the behavior you're seeing?

What Dropbox version are you using, and what is the sync status of the app when you hover over the Dropbox icon?

Also, does the behavior persist if you quit the Dropbox app?

Keep me posted.

  • Gunyson's avatar
    Gunyson
    New member | Level 1
    11 months ago

    I am having this exact issue also

  • Gunyson's avatar
    Gunyson
    New member | Level 1
    11 months ago

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago

    I'm seeing the same thing, though my window doesn't maximize. The window opens normally, then a second later it acts as though the ALT key has been pressed. I'm on v217.3.4297.

    For instance, I double click the icon in the system tray, the window opens, the shortcuts all highlight, and at this point if I were to type an F, the File menu would open, when normally I would have to press ALT-F for the same action.

     

    • Gunyson's avatar
      Gunyson
      New member | Level 1
      10 months ago

      Yes, this is the exact problem

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hi all, thanks for flagging this with us. May we reach out via email to have a further look internally? 

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