Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

geoffwales's avatar
geoffwales
Explorer | Level 4
3 years ago

Downgraded Dropbox to basic and accidentally deleted entire Dropbox folder from my D Drive

I thought it was a full backup, not the actual folder. I see all the files (580GB) on Dropbox online. Can I download the whole lot in one go?   Are they safe or will Dropbox delete them forever? ...
Delete
desktop
Folders
sync
Web
Dondon1975's avatar
Dondon1975
Helpful | Level 6
3 years ago

Plz reply to [email removed as per Community Guidelines] ..'re gettin.back from lots of ..my fault can't work. It!!.

 

But how to get back into drop box!.I have starred most of met ya i.porta t stuff. But I can't see the files ?.. The data.is fifty odds used.between two downloads dropbox.to old lappy.wini.7......and dafty.me.used a tablet awww...can u help recover files???..Donna mcneill........twenty nine days to get it resound So much for backups!!!. Nooh!!    I don't getthat??. Plzhelppppp.plzzzzz......ifucannnn.it's the only reason I got it..likedit.. I like the pocket idea..but canny work it it seems!!

 

Donna........how fire Get ...backups?? Into dropbox..wa t is it is it not saves somewhere...safe??..online??..helppp!!!!!plz....

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dondon1975, I'm not entirely certain we're on the same page, but I'm here to help as much as possible. 

 

It seems based on your latest messages that you're not referring to our Backup, but that you're missing some files, right?

 

You can confirm that you're looking at a newly created account by taking a look at your events page. Do you see any signs of your files there?

 

What about your deleted files page?

  • Dondon1975's avatar
    Dondon1975
    Helpful | Level 6
    2 years ago

    No deleted files.....but I'd like it all back onto drop box.. And a copy onto. A usb. Perhaps.. I have a back up on a pc.and a tablet.. So even tho. Is wasn't on the laptop.. I was able to put files there somehow.. ?!!.

     

    Thanks megan!..

     

    Donna

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      HI Dondon1975, you can upload your files to the site using these steps. If you need to download files from the site, these steps should help.

  • Dondon1975's avatar
    Dondon1975
    Helpful | Level 6
    2 years ago

    Events yes..no.deletions

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Dondon1975 - I'm afraid I'm not quite sure about the issue you're facing. 

       

      Could you let us know some additional folder and/or send us a screenshot of what's troubling you?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions