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CarlJoseph's avatar
CarlJoseph
New member | Level 2
5 months ago
Solved

Dropbox app on my Mac is stuck. "Reconnecting to the internet. This may take a moment".

Dropbox is saying that it is "Reconnecting to the internet. This may take a moment", but it seems stuck like this for ages.  What I've tried: Signed out. Signed back in Signed out. Restarted....
desktop
Install
Mac
sync
  • CarlJoseph's avatar
    CarlJoseph
    5 months ago

    Providing an update ... support from the support team has been absolutely appalling for the most part. Not only the slow response, but providing actions for things I have already said that I've done, telling me they can see I'm on an older version of the app when I'm on the latest version (that they pointed me to), sending me links to articles that aren't the articles they're referring to. 

    All that said, if anyone has this problem. The only way I could seem to fix it was to:

    • blast away everything to do with Dropbox from my Mac, including my files
    • install a fresh copy of the Dropbox.app
    • disable the File Provider as part of the installation
    • wait 5 million years for my files to download and sync. Things will work, stop working, work again, half work, stop working, work again. Just leave it for like for ever
    • re-enable File Provider
    • pray to whatever god you believe it

     

CarlJoseph's avatar
CarlJoseph
New member | Level 2
5 months ago

Thanks for the response. No security software installed and am on a personal network. I tried restarting my modem/router but still have the same problem.

It's been sitting on this "reconnecting to the internet" state over night, so no progress.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey CarlJoseph, I hope it's okay for me to jump in here as well.

Just to confirm, are you able to access the Dropbox website as normal?

Also, can you try our offline installer for Mac, to see if that works?

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