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CarlJoseph's avatar
CarlJoseph
New member | Level 2
5 months ago
Solved

Dropbox app on my Mac is stuck. "Reconnecting to the internet. This may take a moment".

Dropbox is saying that it is "Reconnecting to the internet. This may take a moment", but it seems stuck like this for ages.  What I've tried: Signed out. Signed back in Signed out. Restarted....
desktop
Install
Mac
sync
  • CarlJoseph's avatar
    CarlJoseph
    5 months ago

    Providing an update ... support from the support team has been absolutely appalling for the most part. Not only the slow response, but providing actions for things I have already said that I've done, telling me they can see I'm on an older version of the app when I'm on the latest version (that they pointed me to), sending me links to articles that aren't the articles they're referring to. 

    All that said, if anyone has this problem. The only way I could seem to fix it was to:

    • blast away everything to do with Dropbox from my Mac, including my files
    • install a fresh copy of the Dropbox.app
    • disable the File Provider as part of the installation
    • wait 5 million years for my files to download and sync. Things will work, stop working, work again, half work, stop working, work again. Just leave it for like for ever
    • re-enable File Provider
    • pray to whatever god you believe it

     

CarlJoseph's avatar
CarlJoseph
New member | Level 2
5 months ago

Same problem. Re-enabled File Provider and it still looks stuck. Without File Provider it seemed to just download the index of files, not the files themselves. 

My ~/Library/CloudStorage now looks like this: https://www.dropbox.com/scl/fi/4e22dw1hjxvr6ws5ri9pa/Screenshot-2025-07-08-at-11.27.33.png?rlkey=vb3jsg7j37tg1iyfwhcyw54hq&st=kxbmyrrx&dl=0

Here's a video of what it looks like when I change from my phone hotspot to my local network. Both internet connections show the same problems:

  • https://www.dropbox.com/scl/fi/clfl06hrbx9b7nviaobyu/Screen-Recording-2025-07-08-at-12.34.06.mp4?rlkey=zv0ki04zyecy1350i6bijiib1&st=0os79deh&dl=0
  • https://www.dropbox.com/scl/fi/0cctqbdyiqjbaod5g8b1y/Screen-Recording-2025-07-08-at-12.35.30.mp4?rlkey=tyjttimbz2hq7fk1dd3a1fth3&st=scqoaftz&dl=0

 

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