Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Thank you for your efforts @hannah. I followed the steps you linked to, however they have made no difference. I still have no access to the Dropbox app from the system tray and when I attempt to launch the Dropbox app from the start menu it launches File Explorer.

Hi Uitlander, do you have any antivirus or security software running on your machine? Is this a company-managed device?

I have McAfee running, which my employer provides and asks is used on any machine that I might use to handle work files. This is my personal device.

Is it possible to temporarily disable it or whitelist Dropbox on it, to see if that helps?

Hannah I have tried disabling it, deleting and then reinstalling Dropbox, and then whitelisting Dropbox. The behaviour remains the same - there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer.

Hey Uitlander, sorry to jump in here, but could you send us a screenshot of your system tray so that we can have a visual too?

Do you happen to be running any 3rd party apps that could be causing issues perhaps? Other than the antivirus I mean. 

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Uitlander wrote:

... there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer.

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Have you clicked the up arrow ^ in your system tray to check the hidden icons?

i have the same problem, everything was fine until yesterday, today(12/07/2023) only opens if i go to the windows explorer and click on the  dropbox folder and it can't be pinned to the taskbar.

running windows 10 to the last update.

Hi celio3c, thanks for posting here! 

Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too?

Let me know more!

This is my system tray