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sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?

desktop
Dropbox Capture
windows

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation HG19911 

     

    I just sent you an email, so please have a look at your inbox and we'll take it from there. 

  • mmreed's avatar
    mmreed
    New member | Level 2
    2 years ago

    I have the same issue on all three of our laptops. It worked fine - then they updated something and now none record audio properly. Its garbled.  Its not our browser - it happens in Edge and Chrome on different machines. There is nothing else running at the time. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mmreed - sorry to hear about this.

     

    Would it be OK if we sent you an email  to have a further look internally? 

  • mmreed's avatar
    mmreed
    New member | Level 2
    2 years ago

    Absolutely! I would like to get this working.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mmreed, no worries, I'm here to help!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there, thanks! 

  • enoziak's avatar
    enoziak
    New member | Level 2
    2 years ago

    Just adding another datapoint that I am also experiencing this issue along with several other team members from our organization. If a fix/patch sends out, please let me know! 🙂

  • NoCode's avatar
    NoCode
    Helpful | Level 5
    2 years ago

    enoziak There won't be a fix. We have had this issue for a year. We just canceled our subscription and moved to something else.

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