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Forum Discussion
Dropbox Capture screen recording skips and buffers upon playback
When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?
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Hi Hannah, I made the original post and am coming back (I stopped getting notifications on the thread).
I just uninstalled and re-installed, then restarted. Still having skipping/buffering issues.
I'm just recording something on my chrome browser (I'm recording the whole screen). Nothing else is running on my computer. Any ideas?
I gave up getting this to work on a PC, and waiting for Dropbox to fix it. I am using Capture on Mac OS without issues.
I'm getting very frustrated with Capture on Desktop. I have a brand new PC running windows 11 and have uninstalled and reinstalled Capture. The sound is garbled every time. I can see from the thread that this has been an issue for a while. Is there still no fix?
Looks like 103.9.0 . It is a brand new install on a new machine.
Sorry. On you second question. I havent tried audio recordings. I don't have a need for audio only recordings. I downloaded another capture tool and the AV is perfect. Capture is just simpler if I can get it to work.
Hi Hannah/Megan/Walter DB staff, and others,
Update : I thought everything was good to go after the re-install of the capture app. But the audio does keep dropping, just less than it was pre- re-install.
I have pro DB account, and love the convenience of the capture app, if I could rely on it.
I have had to use an alternative, but if DB is able to rectify the issues, I'll be right back.
Karan KhannaDropbox Staff
Hey all! Karan from the Dropbox Capture team here. We're actively looking to resolve this Windows recording issue-- thank you for all the feedback, as it helps us diagnose what is going on.
As a workaround in the meantime-- if you take a 'Screen+Cam recording', instead of just 'Screen recording', this should fix the audio/choppiness issue. In this recording, you'll have a facebubble that shows your webcam in the corner. If you'd like to hide this, you can select a part of your screen (rather than full screen) and then drag the bubble away from the selected recording area -- this way it won't be in the final video output, but the audio should work correctly.
Apologies for the issue, and hopefully the workaround above can temporarily help while we resolve this issue.
