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mtncat's avatar
mtncat
New member | Level 2
1 month ago

Dropbox fails to install on my new Mac M4 running Tahoe.

I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a sh...
desktop
Error Messages
Install
Mac
mtncat's avatar
mtncat
New member | Level 2
1 month ago

Hi Nancy--thanks for the quick reply. Yes, I'm on a basic plan. No antivirus/firewall/other security. Devices above.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey mtncat, let me jump in here! 

As a first step, keep in mind that I noticed on your screenshot that you currently have 3 devices connected to your account. In order to be able to sign in to this new device you'd need to follow the steps that my colleague, Nancy provided earlier. 

With that being said, I don't think that would prevent you from installing our desktop app in the first place. Can you try an advanced reinstall following the steps provided here? 

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