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mtncat's avatar
mtncat
New member | Level 2
1 month ago

Dropbox fails to install on my new Mac M4 running Tahoe.

I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a sh...
desktop
Error Messages
Install
Mac
mtncat's avatar
mtncat
New member | Level 2
1 month ago

Hi Megan -- I've unlinked all devices just to cross that off the list of potential problems (screenshot below and then i tried an offline install, same error). I'm looking at the advanced reinstall link, and although it says that it provides instructions, I don't see any actual instructions (screenshots attached). Should I be performing an uninstall or are there other instructions that are supposed to be here?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey mtncat!

    Here are the steps for your Mac device. Keep in mind that if the device is new, and since the app isn't installed you might need to skip 1-3, and proceed with the rest.

    If that doesn't resolve your issue, I'll be happy to send you an email in order to investigate further. Thanks a bunch! 

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