Version 266.2.2Can't even open the app, just crashes.

Hey everybody! Just as an update here, our team is actively looking into this at the moment. As soon as we have an update for you, we'll let you know.

I am experiencing the same issue after my Pixel 5 has been updated to the latest Android 12 March 5th update.After correctly signing in, the Dropbox app just crashes.Clearing cache and uninstall/install the issue persists.

I'm having this same issue, both on my phone and my wife's phone. Both are Pixel 5a phones. I suspect an issue with the latest Android security update that arrived just a couple days ago. Steps already attempted:Clear cacheClear all dataUninstall Dropbox appReinstall Dropbox app After reinstalling logging in works, as does the request for 2FA, but at that point the app closes. Each time after that any attempt to open Dropbox just results in it closing.

Dropbox doesn't seem to care 😞

thats odd. im on beta program too. but I got the DropBox apps update over the last weekend, and its working fine now.

Dropbox for Android | The Dropbox Community

86 Replies

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Rich
Super User II
4 years ago
79schultz wrote:
Version 266.2.2
Can't even open the app, just crashes.

Have you tried to remove/reinstall the app yet?
79schultz
Helpful | Level 6
4 years ago
Did that twice. I'm running it on a Pixel 4a 5g, Android 12 with the February security release.
Walter
Dropbox Community Moderator
4 years ago
Hey 79schultz, sorry to hear about this.

Are you getting any errors or is the app just silently crashing when trying to launch it on your Android device?

Also, have you rebooted your device at all lately?
79schultz
Helpful | Level 6
4 years ago
No errors, it just silently crashes when I try to open it. Yes, I cleared the cache, turned Airplane Mode on, while airplane mode was on I powered the phone down, let it sit a little, then powered it back on, made sure it was on and signed in, then turned airplane mode back off again. (I've been told turning airplane mode on does a certain amount of network clearing/refreshing????)
Megan
Dropbox Community Moderator
4 years ago
Hi 79schultz, sorry to jump in here!

Odd to see that you experienced the same thing after uninstalling the mobile app.

In this case, can I reach out to you via email in order for us to have a look at this internally?

Cheers!
79schultz
Helpful | Level 6
4 years ago
Sure that's fine
Megan
Dropbox Community Moderator
4 years ago
Hi 79schultz!

I reached out to your community-linked email address in order for us to investigate closely why this is happening.

Reply back as soon as possible, and we'll take it from there.
Bcfour
Explorer | Level 3
4 years ago

Same exact issue here. Pixel 6 Pro running Android 12L beta 3 (stable). Dropbox app crashes immediately after launching. See blue splash screen and then immediately closes.

Wiped cache and storage. Nope. Deleted, rebooted, reinstalled. Nope. Disabled mobile network. Nope. Disabled wifi. Nope.
Megan
Dropbox Community Moderator
4 years ago
Hey Bcfour, happy Wednesday!

I just reached out to you via email too, since this is interesting.

Let's see what we can find out about this.

Cheers!
79schultz
Helpful | Level 6
4 years ago
Just curious Megan, did my email come through?