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Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.
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I am experiencing the same situation on an M1 Mac running Ventura that I attempted to update yesterday. I get the prompt to update, the update seems to go fine, and then I get an alert and prompt to update all over again. The Dropbox files are clearly not moved from their previous location. Restarts and removing/adding the Dropbox client do not change the outcome.
Assuming this gets resolved, where would guidance normally be posted?
OK, so not 5 minutes after I sent the previous post, I gave it one more try and the update properly kicked in. The only thing that changed on my platform was that I activated my OneDrive client earlier today just to make sure it was working properly on my desktop and remote devices. It's certainly a long shot but perhaps something shook loose since both Dropbox and OneDrive seem to embrace a similar approach to cloud based storage on the Mac (and I know that this change has been "guided" by Apple).
In other words, false alarm (I think). I guess you guys are really on the ball...
Having this same problem on an Intel Mac with Ventura 13.1. Notification of an update persists no matter how many times the installation process is completed.
This on an M1 iMac running 13.1.
I have a red dot in the Menubar icon. Clicking it advises me that "DropBox for macOS is now ready." I follow all the instructions, logging in, etc. It then congratulates me and tells me that DropBox is installed. When I check, the version is v163.4.5456, but it fails to create ~/Library/CloudStorage and does not move my DropBox folder there. It is still in my home directory. And, the DrobBox menu bar still advises me that "Dropbox for macOS is now ready." I've gone through the installation three times now, but nothing changes.
What am I doing wrong?
- Megan
Dropbox Community Moderator
Hey Michael N.28, how are you today?
It'll sound trivial, but have you tried restarting your device, before moving along with the process one more time?
Let me know more!
Rebooting would be problematic at the moment. The machine (iMac) is shared between my wife and I. To reboot I'd need to close all the files that she has open. But, she's an attorney with lots of client confidentiality issues, so I don't feel comfortable doing that without her presence. We will be on the road beginning tomorrow until after New Year's Day.
So, rebooting will have to wait until she has time to log out. (There are downsides to being busy and successful.)
It seems crazy to have to reboot anyway.
i have this exact same issue and i have tried rebooting just keep getting the red 1 dot up on the dropbox icon
(macbook pro ventura M1)
i have even tried downloading the new installer from your site and reinstalling. same thing happens.
- I was away from home for a couple of days. When I got back I tried again. This time the upgrade works, the new location created and files moved. No restart required. Clearly something wrong on the Dropbox side of things.
