Dropbox for windows says "reconnecting to internet"

Best to email rodper321 as long as he's willing, as he came up with the steps to reproduce the problem.

Hello everyone!

Here are the steps to reproduce the issue:

• Ensure that Dropbox starts and connects successfully on your computer during boot or reboot. (Dropbox is set to start automatically with Windows.)
• Exit the running Dropbox application by closing the program.
• Disable the network interface programmatically. Open the Command Prompt by typing "cmd" in the Windows search bar and pressing Enter. In the Command Prompt window, type "ncpa.cpl" and press Enter. This will open the "Network Connections" window. Right-click on the network interface connected to the internet and select "Disable" from the context menu. After disabling the network interface, internet connectivity will be lost.
• Now, relaunch the Dropbox application. Since we disabled the internet earlier, Dropbox will attempt to connect unsuccessfully.
• After Dropbox starts, the application will fail to connect due to the lack of internet access.
• Reconnect the internet connection while Dropbox is still running. From the Command Prompt, type "ncpa.cpl" again and press Enter to open the "Network Connections" window. Right-click on the previously disabled network interface and select "Enable" from the context menu. After a moment, the internet connection will be restored.
• Observe that even though there is internet connectivity, Dropbox still fails to connect. The connection attempt persists indefinitely.

These steps simulate a scenario where there is a delay in initializing the network interface during computer startup. When such a delay is present, Dropbox fails to connect even when the internet connection is restored while Dropbox is running.

Hi rodper321, I sent you an email, in order for us to also have a look into this internally. 

Reply back to me, and we'll have a look. Thanks!

I just recently had this issue last week. I didn't change anything. Same MacOS same dropbox...I didn't upgrade or do anything different. This seems like a Dropbox issue.

MacOS X - Monterey - 12.7.2

Dropbox Version - V194.4.6267

Every time I start my computer, I get the "Reconnecting to the Internet. This may take a moment"

Again, I didn't upgrade anything in the last few weeks or months.

Hi jun33, welcome to our Community! 

At this point, if you've made sure that there are no third-party apps, VPN, firewalls that could be causing this, I'd suggest that you reach out to our Support about this. 

If you're using a Basic plan, I can reach out on my end to you, since we'd need to have a look into this internally. 

Let me know more!

same experience with me, but with macbook

Hi Megan,

Thank you. I reach out to support via email. This is Personnal Essential account, which I get 3TB worth of storage I believe. So not the basic plan.

Any solutions to this yet?

Same issue here, Windows 10, nothing changed w/ Firewall, etc, no VPN and Dropbox is stuck on "reconnectiong to the internet" every time I turn my cpu on even though I have internet. 

Hey everyone, thanks for bringing this to our attention.

Have any of you tried to do a more advanced reinstall of the Dropbox app, to see if that helps?

Hannah,

Like the others on the thread I have had the same problem for quite a while.  I performed the advanced reinstall using the instruction in the link and after following Rodper321's instructions for replicating the problem, unfortunately the advanced reinstall did not fix the problem.  Dropbox connected to the internet and performed a sync after the app was reinstalled but after disabling/enabling the network connection and relaunching Dropbox I get the "Reconnecting to the Internet" message.  Windows 10 Pro/22H2 Dropbox app version 195.4.4995