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currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello,

I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program.  I can open files from the specific application.  For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes.  I have tried to uninstall and reinstall.  Any other suggestions/solutions?

desktop
windows

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  • Rei3e's avatar
    Rei3e
    Helpful | Level 6
    3 years ago

    I'm also experiencing random crashes no matter what browser I am using

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI Rei3e, are you only getting this issue in the browser, or in File Explorer on Windows?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, VEP! 

     

    We'll wait for your update.

     

    Happy Monday!

  • VEP's avatar
    VEP
    Explorer | Level 3
    3 years ago

    Okay I tired the advanced installation helped, thank you.

    However, I'm having the same issue when opening a Word Document.

    The other files seems to open fine.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi VEP, does this occur when the Dropbox desktop application is running on the machine?

  • VEP's avatar
    VEP
    Explorer | Level 3
    3 years ago

    Hi Jay , yes it happens when I go into the dropbox app to open the Word document.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What about when the app is closed, VEP? Are you seeing the same behavior?

  • VEP's avatar
    VEP
    Explorer | Level 3
    3 years ago
    Hi Hanna, no it does not happen when the app is closed. Only when using the Dropbox app.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry, could you clarify what you mean when you say 'when using the Dropbox app'? Are you trying to open the Word file through the Dropbox desktop application?

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