Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296

Alright, I’ve gone ahead and opened a new ticket for you, katjenlou. This way, we can check this further. 

Please go to your email address and reply to my message, when you get the chance.

Hi Nancy - that was exactly what I tried - same computer, create new admin user profile, and same behaviour.  It has to be that machine that's causing the issue; as I have installed it fine on another machine entirely.  
I checked AV/defender etc on that machine in case that was preventing it from installing but no joy.

Hi katjenlou! Hope you don’t mind, if I jump in. 

Out of curiosity, does the same error appear, if you create another user profile on the same device?

Hi Hannah, thanks for your reply - this is the message I get.  However on another laptop entirely separately (also win 11) it installs fine, so I guess there's something in my settings on this one that's got corrupted perhaps?  Am on the verge of wiping the laptop and starting afresh (after downloading all my data of course!)

Hi there, katjenlou, thanks for bringing this to our attention.

Would you mind providing some more details on the issue, like, does the installer simply crash and do nothing?

Does it give any error messages? If so, can you please send us a screenshot, so we can have a visual?

Thanks in advance!