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Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
4 years ago
Solved

Dropbox Installer will not start on new M2 Macbook Air

Fix This!!   **bleep** it with this freaking product.  
desktop
Install
Mac
  • Jay's avatar
    Jay
    3 years ago

    Hi jk26, the link for the latest stable build on a Silicon Mac device can be found here.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Ted G., thanks for bringing this to our attention and sorry to see you're having trouble.

 

Would you mind giving us a bit more info here? 

 

Are you getting some kind of error message when you try to run the installer? Or is nothing happening at all?

 

Have you tried the offline installer instead, to see if that works?

 

Let me know how it goes.

  • joostfroon's avatar
    joostfroon
    Explorer | Level 4
    4 years ago

    @hannah I have the same problem with the mac air with m2 chip. De installer does nothing, no error (I can see). Just a click with no response. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey joostfroon, sorry to jump in, but have you rebooted your computer since you first noticed this?

       

      If you did and this persists, can you download the installer from our website through the 'install Dropbox app' button shown when you click on your avatar on the upper right corner of your screen?

      • Antonio V.1's avatar
        Antonio V.1
        New member | Level 2
        4 years ago

        This still isn't working when downloading from the avatar icon

  • seanshli's avatar
    seanshli
    New member | Level 2
    4 years ago

    when you launch dropbox installer download, nothing happened... that is the issue

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi seanshli, have you tried the suggestions in this thread to see if a new version of the app could be downloaded?

  • Bjebeje's avatar
    Bjebeje
    New member | Level 2
    4 years ago

    I had the same problem on my new Macbook Pro M2, but the offline installer solved it.

    • jk26's avatar
      jk26
      Explorer | Level 4
      3 years ago

      Can please anybody explain how to make dropbox for on a m2 macbook air.

      Please, just post a link to the right download link.

       

      Downloaded several versions of dropbox installer. After installing and signing it, the blue square are moving... and moving... but nothing happens. So annoying! 😞

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi jk26, the link for the latest stable build on a Silicon Mac device can be found here.

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