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megan98's avatar
megan98
Explorer | Level 3
2 years ago

Dropbox Issues since Windows 11 Update

Hello, I've recently noticed issues with Dropbox,    I can only assume this is since the Windows 11 update to my laptop.    1. Dropbox app won't open. (No issues with firewalls, have uninstal...
desktop
Install
Setting up the apps
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to jump in here, megan98!

 

Can you please let us know if you have the small Dropbox icon in your system tray?

 

If you do, what's the sync status of the app when you hover over it with your mouse?

megan98's avatar
megan98
Explorer | Level 3
2 years ago

Hello!

Thanks for the response!

 

So I've just reinstalled to check this and it actually seems like it's working, 

 

The only thing is, it's only synching half folders. 

 

E.g.

On desktop, it's showing files 1, 3, 4, 5.

Online, files 1-10 are all there and visible...?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Megan! I'm happy to know that it's working.

     

    Regarding the files that haven't synced, is it possible that their names contain incompatible characters that might be stopping them from syncing?

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