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donawalt's avatar
donawalt
Collaborator | Level 9
2 years ago
Solved

Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is moving Dropbox to a new secure location (which seems to be CloudStorage under Library - but it's already there!) - adds Dropbox to the left pane of Finder - and it's already there. It seems to want to add the Finder extensions, but they don't show up - even though Dropbox has Full Disk Access permissions under Files and Folders (Settings/Privacy & Security). When it's done, it still shows this exact same status with a badge on my menu bar:

Some days I have done this 3 or 4 times - same cycle. I end up just clicking "Not Now" to get rid of this.

Is this broken? Something wrong on my end? It's very annoying!

 

I am on Dropbox Essentials - MacBook Pro M3 Max - Sonoma 14.3.1 - Dropbox v 193.4.5594

desktop
Mac
Notifications
Setting up the apps
  • donawalt's avatar
    donawalt
    2 years ago

    Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey donawalt, thanks for clarifying!

     

    Would you mind sending me some screenshots of the syncing icons of files, inside your Dropbox folder, please? 

     

    I'd like to check, and also have a visual on my end too. 

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    2 years ago

    Not sure what you mean - there are no sync icons, as everything is sync'd - ie there is no little cloud showing or anything. As I show here, Dropbox says everything is up to date.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi donawalt, my colleague was referring to the Dropbox folder as it appears in Finder. A screenshot of that showing the icons next to the files would be great.

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    2 years ago

    OK, here is a picture, I blocked out the folder names. As I said above, there are no icons.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It looks like either this isn't the correct Dropbox folder, or the icons aren't visible due to Mac OS settings. Could you attach a bigger screenshot showing the location of the Dropbox folder in Finder, and that it has the official icon on it?

     

    Is the Dropbox desktop application currently running when you took that screenshot?

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    2 years ago

    It's there - it's just faint for some reason. This photo shows it's in CloudStorage where it should be.  Maximize the pic and you can see the Dropbox icon clearly.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, I'd recommend contacting the support team directly for them to investigate this further.

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