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Dropbox looks for programme on wrong drive after BIOS update
Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD
I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar.
However, after a BIOS update this week, Dropbox now won't start from Taskbar. (I can still access all my documents by going to the drive). I think it's looking for the program in C.
Here's the error I get each time I click on the icon. Any suggestions about what to do?
bn.BUILD_KEY: Dropbox
bn.VERSION: 167.3.4684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: 9c94065d-b91e-4119-a748-89c20944d95d
pid: 21752
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\elekt\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\elekt\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'D:\\elekt\\Dropbox'
real_path='D:\\elekt\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\167.3.4684\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\167.3.4684\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\elekt\AppData\Local\Temp
TEMP: C:\Users\elekt\AppData\Local\Temp
tempdir: 'C:\\Users\\elekt\\AppData\\Local\\Temp'
real_path='C:\\Users\\elekt\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 816, in wrapper
File "dropbox\client\main.pyc", line 6302, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 306, in _wrapped
File "dropbox\client\main.pyc", line 5844, in _init_components_for_account
File "dropbox\client\main.pyc", line 5768, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 190, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied"
28 Replies
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Hi Jay
I am having random problems opening some files, even PDFs. Get an error message saying it can't be accessed.
So should I copy all the Dropbox files in the 😧 Dropbox folder to C: drive?
Tess
It's a different error message.
Just on the PC.
I will copy all the files and then do the advanced reinstall.
Fingers crossed!
Hi Megan
I did follow the steps outlined to change the location.
Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.
However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.
Hi Megan
I did follow the steps outlined to change the location.
Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.
However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.
- Walter
Dropbox Community Moderator
Hey shynimol400, sorry to jump in, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?
