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Anders H.3's avatar
Anders H.3
Helpful | Level 7
3 years ago
Solved

Dropbox offline installer keeps popping up

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The question is what to do with it. Should I run it? Why? And would it mess up my dropbox installation? Should I ignore it? The issue is it keeps popping up, like in the middle of watching movies or doing zoom calls, so I need to get rid of it in that case.

 

Essentially, I feel very uneasy about suddenly getting this dropbox offline installer without explanation.

desktop
Install
Mac
  • Jay's avatar
    Jay
    3 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot Erik K.12! 

     

    You mentioned that this is the pop-up you see on your end, while the app is uninstalled, right? Do you notice the same behavior when the app is installed, and you're signed into your account? 

     

    You also mentioned that you can't delete the .dmg file. Can you let me know if you get any specific errors when trying to delete it? 

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