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Jharn's avatar
Jharn
Helpful | Level 5
4 years ago
Solved

Dropbox preventing GPU to switch display mode

Hello

 

I have a gaming laptop with a discrete RTX 3070 GPU.

Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs.

It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power consumption.

This works well, except when the Dropbox app is running.

I get an error message when launching any game stating that the Nvidia container was unable to switch the display mode due to Dropbox.

Is there any way to fix this issue besides closing down the app (which instantly resolves the issue!)?

I prefer to keep Dropbox active at all times, but this issue is preventing this.

 

 

Thanks for your help!

desktop
Error Messages
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Paul Hx, I hope you’re doing well. 

     

    Can I open a ticket for you, so that we can look into your Dropbox account?

  • Jharn's avatar
    Jharn
    Helpful | Level 5
    3 years ago

    Hey, I'm the OP. I didn't really get around to getting an actual fix, but I just decided to turn of the iGPU entirely (if you have a MUX switch), so my laptop just runs entirely on the discrete GPU all the time. It's worse for battery life, but I'm no longer hindered by this and can let Dropbox run in the background without problems 🙂

  • Trisk's avatar
    Trisk
    Explorer | Level 4
    3 years ago

    Hey guys! Having the same issue as well. "Early release" is turned off, running v163.4.5456.

    My solution is to quit the dropbox instead of switching everything to discrete GPU.

    Is there any solution for this?

  • anonymous's avatar
    anonymous
    3 years ago
    Mine has been messed up black screen whenever its about to load the desktop, but its ubuntu that it wont load linux 5.15.46-47 ubuntu with linux i think the grub or sonething took 2gigs of ram for no reason
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Trisk, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    anonymous, have you tried reinstalling the app?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Trisk! You should have now received a new email from us. 

     

    Please reply to it, and we’ll take a closer look. 

     

    Thanks.

  • nnifinn's avatar
    nnifinn
    New member | Level 2
    3 years ago

    I'm having this issue as well on a new laptop with a discrete GPU.

     

    • Dropbox version: 163.4.5456 (experimental versions disabled)
    • Operating system: Windows 11 (Version 10.0.22621 Build 22621)
    • CPU: i9-12900H
    • GPU: Nvidia RTX 3070ti
    • Nvidia driver version: 527.56

    Please feel free to reach out to me via email and let me know what I can do to help.

     

    Edit: I ignored the "failed to change display mode" message and loaded into my game, and I found that the game used the Nvidia GPU instead of the iGPU. It seems that the error is a non-issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey nnifinn, happy Monday!

     

    I just sent you an email, so make sure to get back to me when you have a chance.

  • Ash_mz21's avatar
    Ash_mz21
    Explorer | Level 4
    3 years ago

    Same problem, both GoogleDriveFS.exe and Dropbox.exe are preventing display mode change,

     

    Windows 11

    RTX3060 running 528.02

    Dropbox v165.4.4286

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