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Jharn's avatar
Jharn
Helpful | Level 5
4 years ago
Solved

Dropbox preventing GPU to switch display mode

Hello

 

I have a gaming laptop with a discrete RTX 3070 GPU.

Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs.

It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power consumption.

This works well, except when the Dropbox app is running.

I get an error message when launching any game stating that the Nvidia container was unable to switch the display mode due to Dropbox.

Is there any way to fix this issue besides closing down the app (which instantly resolves the issue!)?

I prefer to keep Dropbox active at all times, but this issue is preventing this.

 

 

Thanks for your help!

desktop
Error Messages
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ash_mz21, welcome to our Community! 

     

    Have you tried all the troubleshooting steps mentioned throughout this thread? I'm asking, because I would like to know what you've already tried on your end, before we proceed. 

     

    Keep me posted, and we'll take it from there!

  • Mfor18's avatar
    Mfor18
    New member | Level 2
    3 years ago
    Does Dropbox.exe use DirectX9? Automatic display switching doesn’t work if any DirectX9 application is running.
  • Firsto's avatar
    Firsto
    Helpful | Level 5
    3 years ago

    Same here.

     

    I have to close Dropbox before launching the game to switch the video adapter correctly, which is not very convenient.

  • JB333's avatar
    JB333
    Explorer | Level 4
    3 years ago

    So there is no answer for this. I am running a stable version of dropbox and this is still occurring

  • Jeremy1980's avatar
    Jeremy1980
    New member | Level 2
    3 years ago
    So all those months gone by and no solution yet?

    Same problem here... We need answers here...
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi all, thanks for your reports so far. 

     

    Can you please let us know if you see the same behavior with our latest, stable version of the desktop app from this page?

     

    If you do, we'll reach out via email to investigate a bit further. 

  • Firsto's avatar
    Firsto
    Helpful | Level 5
    3 years ago

    It feels like no one cares about this problem.

     

    YES, I HAVE THE LATEST VERSION OF THE APP.

     

    YES, THE PROBLEM REPEATS.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Firsto, I just logged a ticket for you in our system and sent it over to your Community profile's email address.

     

    When possible, please reply back to me and we’ll check this further.

  • seanature's avatar
    seanature
    Helpful | Level 5
    3 years ago

    Just had the same issue,

    Dropbox program version - v167.4.4719

    nvidia driver - 528.24

    system - alienware m15r7 (AMD) - with the 3070ti discreet GPU

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