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Dropbox preventing GPU to switch display mode
Hello
I have a gaming laptop with a discrete RTX 3070 GPU.
Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs.
It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power consumption.
This works well, except when the Dropbox app is running.
I get an error message when launching any game stating that the Nvidia container was unable to switch the display mode due to Dropbox.
Is there any way to fix this issue besides closing down the app (which instantly resolves the issue!)?
I prefer to keep Dropbox active at all times, but this issue is preventing this.
Thanks for your help!
Hi Everybody,
We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.
Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.
Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.
Let us know if this works!
Regards,
Ben
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Yea sure.
ThanksI have the same problem. RTX 4080 GPU, get the same message. My dropbox is not a 'beta' version - I've checked.
I've been following this thread for a while now, since I posted the original message. It seems quite clear this is not a matter of some rogue version or beta version being a problem. This is a core Dropbox application issue, which will not be resolved individually by opening tickets with all the people who face this exact same problem :). I've posted a workaround in one of my earlier replies, so people can use that if they want to... But it's not ideal for battery life!
Version 169.4.5684.
Status = up to date.
I've read through this thread and it's clear that there's a problem here which has nothing to do with different versions of Dropbox. Unfortunately I'll have to uninstall Dropbox and cancel my subscription if the problem continues, it's making my computer stall.
Yea, doesn't look like they're actually concerned about fixing this issue. I never even got any email with any ticket number etc. Pointless place to come for help, other than the clues from other users. Same stuff, different bottle...
- Agreed, and I'm pretty positive that is probably some prettying effect in the menu that prevents the driver from switching. I've been exploring other avenues since dropbox doesn't seem to be willing to fix this. It's not the only app that causes the problem, but it's the only one I need to keep running to have stuff synced.
BenDBXCommunity Manager
Hi Everybody,
I have spoken with our team about this issue. We are looking into the nature of the error messages. I am curious about one user's experience on this thread:
"I ignored the 'failed to change display mode' message and loaded into my game, and I found that the game used the Nvidia GPU instead of the iGPU. It seems that the error is a non-issue."
Has anyone else determined if your integrated GPU is actually in use while gaming, or if the error message is erroneous and GPU does switch properly? Regardless, we understand that receiving the error message is not ideal. To further assist, we would like to understand if there actually is an underlying GPU switching error for some of our users, or if the problem is the error message itself.
Regards,
Ben
- My GPU is actually not switching. It isn’t just an error message.
