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Dropbox update android
Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
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- clear cache, uninstall app and re install back. all wotking fine now. thanks
- Mine is a new Samsung phone. Maybe someone from.Dropbox could address this issue.
- Samsung seems to be the common denominator here.
- Hannah
Dropbox Community Moderator
Hey Luckystar1952 , thanks for your input here.
Have you tried any of the troubleshooting steps in this thread, to see if they help in your case?
Clearing the cache has worked, I can now 'open with' from Dropbox.
- Hannah
Thanks for the update here, stephenbigcuddles!
Happy to see that this was resolved for you and if you need anything else, please let us know.
- How do I clear the Dropbox cache. I have the app and thus website.
- Walter
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
- Thanks. It worked.
- Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.
