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Forum Discussion
Dropbox app won't run on PC which was idle for 4.5 months
Device
Desktop PC B550M PG Riptied Mother Board
Operating System/Browser (if using the web)
(Windows 11 Home 64bit 25H2
Dropbox App Version (if using the app)
243.4.6956
Question or Issue
Hello,
I just returned from 4.5 months out of country, and upon booting my desktop Win 11 PC, the Dropbox applications refuses to run, so I do not have access on my Desktop to all the files that were modified or newly created over the last 4.5 months.
I have tried toggling off Dropbox app. auto start, than reboot and attempt to start Dropbox manually with no success.
Dropbox is functioning perfectly on the laptop Win 11 PC I have used for the 4.5 months the Desktop was inactive.
How to I get Dropbox to boot on the Desktop PC and assure that the documents modified/created/deleted over the last 4.5 months are updated on the Desktop?
Each PC (laptop and desktop) have their individual Documents folders in Dropbox, so two different Dropbox folders, one for each PC.
4 Replies
- Mark
Super User II
Have you tried reinstalling the app? Its possible its out of date now and so cannot connect: http://www.dropbox.com/downloading
- Hannah
Dropbox Community Moderator
Hey jsauser11, thanks for posting to our Community!
To be honest, since the Dropbox app hasn't run in such a long time, I would suggest the following steps, to avoid any overwriting of files:
- Sign out of the Dropbox desktop app to unlink it from your account
- Uninstall the app
- Delete the Dropbox folder (if the computer is unlinked, the deletions won't affect the saved files in your account)
- Reinstall the app
Let me know how it goes!
Questions on the recommended reinstall process:
Sign out of the dropbox desktop app to unlink it from your account
Note: can't sign out on the desktop PC since the app won't run. Do you mean sign out on my laptop on which the app IS running?
Uninstall the app.
Uninstall it on the Desktop PC or the Laptop PC?
Delete the dropbox folder
Delete it on the Desktop PC or the Laptop PC?
Reinstall the app.
Reinstall on the Desktop PC or the Laptop PC?
- Rich
Note: can't sign out on the desktop PC since the app won't run.
You can unlink the computer from your Security page. Scroll down the page and you'll find a Devices section. Find the entry for your Desktop PC and click the trash can icon to the right.
Uninstall it on the Desktop PC or the Laptop PC?
Desktop.
Delete it on the Desktop PC or the Laptop PC?
Desktop. If you have the available disk space, I would rename it to Dropbox_OLD instead of deleting it, just in case. You can delete it if the install goes well.
Reinstall on the Desktop PC or the Laptop PC?
Desktop. If the first install doesn't work, do an advanced reinstall.
