Forum Discussion

cgrace18's avatar
cgrace18
Helpful | Level 6
2 years ago

Dropbox won't run or uninstall - Windows 11

For context, I'm the IT director for an office of 20 users and all are running Dropbox and Windows 11. One user's computer suddenly stopped starting the Dropbox app at startup. When I began to troubl...
desktop
Install
Uninstall
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi cgrace18, thanks for bringing this to our attention.

 

When you installed the Dropbox desktop application, was it installed with admin privileges?

 

This will help me to assist further!

  • cgrace18's avatar
    cgrace18
    Helpful | Level 6
    2 years ago

    Yes - and I have tried uninstalling it with admin privileges several times, as well as the user having administrator privileges.  

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info, I'd recommend contacting the support team directly for them to investigate this'd matter in more detail on their end.

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